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IT Support Specialist - network troubleshooting (remote)

Westbrook Beacon Markets Group · Remote · full time

USD 72,000-81,000

Westbrook Beacon Markets Group operates grocery and general-merchandise stores around Minneapolis. We are hiring an IT Support Specialist to take on network troubleshooting. Managers started on the floor. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with quarterly visits in Minneapolis. • Applications are reviewed on a rolling basis.

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