IT Support Specialist - network troubleshooting (remote)

We are growing our team at Lumen Junction Financial and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 88 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with account servicing. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Albuquerque. • We will tell you what to expect at each step of the hiring process.