IT Support Specialist - network troubleshooting (remote)

We are growing our team at Greenridge Birch Freight and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with dock schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with quarterly visits in El Paso. • Applications are reviewed on a rolling basis.