IT Support Specialist - network troubleshooting (remote)

Greenridge Field Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for donor records, and it would suit someone who likes steady, practical work. You would join a small organisation of about 192 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with donor records. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in Oakland. • We will tell you what to expect at each step of the hiring process.