IT Support Specialist - network troubleshooting (remote)

Westbrook Pike Learning Group is looking for an IT Support Specialist. The job centres on network troubleshooting for family communication, and it would suit someone who likes steady, practical work. Collaboration between teachers and staff is strong. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with family communication. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Portland. • We will tell you what to expect at each step of the hiring process.