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IT Support Specialist - network troubleshooting (remote)

Cedar Junction Financial · Remote · full time

Cedar Junction Financial is a financial-services company in Wichita, and we need an IT Support Specialist to lead our network troubleshooting. Career paths are clear. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer onboarding. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Wichita. • Applications are reviewed on a rolling basis.

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