IT Support Specialist - network troubleshooting (remote)

We are growing our team at Stonegate Meadow Insurance and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We invest in training for new adjusters. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with premium billing. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with an occasional day on site in Charleston. • We will tell you what to expect at each step of the hiring process.