IT Support Specialist - network troubleshooting (remote)

Stonegate Union Inspection Services Group tests and certifies buildings, pipelines and equipment around Dallas, and we need an IT Support Specialist to lead our network troubleshooting. Training and certification are paid for. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Dallas. • We reply to every applicant.