IT Support Specialist - network troubleshooting (remote)

Bluepeak Meridian Inspection Services provides independent inspection and testing for industry across San Antonio, and we need an IT Support Specialist to lead our network troubleshooting. Technicians travel and report carefully. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with field inspections. Working arrangement • Contract for four months, with clear deliverables from the first week. • Remote-friendly, with a monthly team day in San Antonio. • We reply to every applicant.