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IT Support Specialist - network troubleshooting (remote)

Northwind Keystone Arts Center · Remote · part time

Northwind Keystone Arts Center is a cultural organisation in Houston presenting exhibitions and performances, and we need an IT Support Specialist to lead our network troubleshooting. Evenings and weekends are part of the job. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Part-time, about 20 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Houston. • We reply to every applicant.

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