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IT Support Specialist - network troubleshooting (remote)

Nova Union Inspection Services Partners · Remote · full time

Nova Union Inspection Services Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for client sites, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in San Antonio. • We reply to every applicant.

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