IT Support Specialist - network troubleshooting (remote)

We are growing our team at Summit Keystone Arts Center and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Evenings and weekends are part of the job. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with school partnerships. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Boston. • Applications are reviewed on a rolling basis.