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IT Support Specialist - network troubleshooting (remote)

Silverline Juniper Civic Services Group · Remote · full time

Silverline Juniper Civic Services Group is looking for an IT Support Specialist. The job centres on network troubleshooting for case files, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in San Antonio. • We reply to every applicant.

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