IT Support Specialist - network troubleshooting (remote)

We are growing our team at Fernwood Mill Arts Center Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We run on creativity, deadlines and a lot of goodwill. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with school partnerships. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with quarterly visits in Little Rock. • Applications are reviewed on a rolling basis.