IT Support Specialist - network troubleshooting (remote)

Silverline West Freight is looking for an IT Support Specialist. The job centres on network troubleshooting for proof of delivery, and it would suit someone who likes steady, practical work. On-time is the promise and we work hard to keep it. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with proof of delivery. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in San Diego. • We will tell you what to expect at each step of the hiring process.