IT Support Specialist - network troubleshooting (remote)

Redstone Glen Foods Group is looking for an IT Support Specialist. The job centres on network troubleshooting for production batches, and it would suit someone who likes steady, practical work. You would join a large organisation of about 509 people, working mostly from home. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with production batches. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Remote-friendly, with a monthly team day in Richmond. • We will tell you what to expect at each step of the hiring process.