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IT Support Specialist - network troubleshooting (remote)

Stonegate Corner Learning Group Partners · Remote · full time

Stonegate Corner Learning Group Partners operates schools and learning programmes around Charlotte, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with school calendars. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Charlotte. • We reply to every applicant.

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