IT Support Specialist - network troubleshooting (remote)

We are growing our team at Highbridge Nest Markets and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with shrink and waste. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with quarterly visits in Richmond. • We reply to every applicant.