IT Support Specialist - network troubleshooting (remote)

Cedar Nest Financial Associates is looking for an IT Support Specialist. The job centres on network troubleshooting for account servicing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with account servicing. Working arrangement • Part-time, about 28 hours a week, mornings. • Fully remote, with an occasional day on site in Charleston. • We will tell you what to expect at each step of the hiring process.