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IT Support Specialist - network troubleshooting (remote)

Greenridge Vista Community Partners · Remote · full time

Greenridge Vista Community Partners runs community programmes across Charleston. We are hiring an IT Support Specialist to take on network troubleshooting. Flexibility and kindness are expected. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer shifts. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Charleston. • Applications are reviewed on a rolling basis.

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