IT Support Specialist - network troubleshooting (remote)

We are growing our team at Highbridge Mill Energy and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with usage data. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Fully remote, with an occasional day on site in Louisville. • We will tell you what to expect at each step of the hiring process.