IT Support Specialist - network troubleshooting (remote)

We are growing our team at Stonegate Umber Legal Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Sacramento. • We will tell you what to expect at each step of the hiring process.