IT Support Specialist - network troubleshooting (remote)

Foxglove Timber Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for benefits enrolment, and it would suit someone who likes steady, practical work. Mission matters here, and so does looking after staff. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with benefits enrolment. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, with flexible days. • Remote-friendly, with quarterly visits in Minneapolis. • We will tell you what to expect at each step of the hiring process.