IT Support Specialist - network troubleshooting (remote)

We are growing our team at Ironwood Granite Insurance and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would join a small organisation of about 37 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with policy renewals. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with quarterly visits in San Diego. • We reply to every applicant.