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IT Support Specialist - network troubleshooting (remote)

Ironwood Granite Insurance · Remote · contract

Ironwood Granite Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for underwriting files, and it would suit someone who likes steady, practical work. We care about how people feel on the worst day of their year. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with underwriting files. Working arrangement • Contract for three months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in San Antonio. • We reply to every applicant.

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