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IT Support Specialist - network troubleshooting (remote)

Clearpath Hollow Civic Services · Remote · part time

Clearpath Hollow Civic Services is looking for an IT Support Specialist. The job centres on network troubleshooting for case files, and it would suit someone who likes steady, practical work. We follow procedures carefully and explain them clearly. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with case files. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Remote-friendly, with quarterly visits in San Jose. • Applications are reviewed on a rolling basis.

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