IT Support Specialist - network troubleshooting (remote)

Bright Yarrow Inspection Services provides independent inspection and testing for industry across Reno, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with test reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Reno. • Applications are reviewed on a rolling basis.