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IT Support Specialist - network troubleshooting (remote)

Bright Glen Inspection Services · Remote · full time

Bright Glen Inspection Services is an inspection company in Wichita with field technicians and lab staff, and we need an IT Support Specialist to lead our network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Wichita. • Applications are reviewed on a rolling basis.

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