IT Support Specialist - network troubleshooting (remote)

Foxglove Iron Insurance Group sells home, auto and small-business insurance in Boston, and we need an IT Support Specialist to lead our network troubleshooting. Claims teams work together and share what they learn. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Contract for nine months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Boston. • We will tell you what to expect at each step of the hiring process.