IT Support Specialist - network troubleshooting (remote)

Stonegate Corner Insurance is looking for an IT Support Specialist. The job centres on network troubleshooting for catastrophe response, and it would suit someone who likes steady, practical work. Claims teams work together and share what they learn. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Birmingham. • Applications are reviewed on a rolling basis.