IT Support Specialist - network troubleshooting (remote)

Clearpath West Telecom provides broadband and phone service around Toledo, and we need an IT Support Specialist to lead our network troubleshooting. We keep people connected and take outages personally. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with outage reports. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Toledo. • We reply to every applicant.