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IT Support Specialist - network troubleshooting (remote)

Summit Clear Arts Center · Remote · part time

Summit Clear Arts Center runs a venue and education programmes in Indianapolis. We are hiring an IT Support Specialist to take on network troubleshooting. Everyone pitches in on show days. What you will do • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with event logistics. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • Remote-friendly, with quarterly visits in Indianapolis. • We will tell you what to expect at each step of the hiring process.

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