IT Support Specialist - network troubleshooting (remote)

We are growing our team at Clearpath Drift Foods Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Food safety is non-negotiable and we train for it. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with customer specifications. • CompTIA A+ or similar certification. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • Fully remote, with quarterly visits in Jacksonville. • We reply to every applicant.