IT Support Specialist - network troubleshooting (remote)

We are growing our team at Northwind River Financial Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Career paths are clear. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with regulatory reports. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Richmond. • Applications are reviewed on a rolling basis.