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IT Support Specialist - network troubleshooting (remote)

Westbrook Field Staffing Group · Remote · part time

Westbrook Field Staffing Group is a San Jose staffing firm for warehouse, office and healthcare roles, and we need an IT Support Specialist to lead our network troubleshooting. Speed and follow-up matter. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with timekeeping. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • Fully remote, with an occasional day on site in San Jose. • Applications are reviewed on a rolling basis.

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