IT Support Specialist - network troubleshooting (remote)

Silverline Drift Foods Group is a Boston food manufacturer supplying grocers and food-service customers, and we need an IT Support Specialist to lead our network troubleshooting. We like people who take pride in what they make. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with allergen controls. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Fully remote, with a monthly team day in Boston. • We reply to every applicant.