IT Support Specialist - network troubleshooting (remote)

We are growing our team at Bluepeak Timber Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We follow the school calendar and we like people who like learning. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with learning materials. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in El Paso. • We reply to every applicant.