IT Support Specialist - network troubleshooting (remote)

Highbridge Rook Community Partners is looking for an IT Support Specialist. The job centres on network troubleshooting for food distribution, and it would suit someone who likes steady, practical work. Flexibility and kindness are expected. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Contract for nine months, with the possibility of becoming permanent. • Remote-friendly, with a monthly team day in Oakland. • Applications are reviewed on a rolling basis.