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IT Support Specialist - network troubleshooting (remote)

Lumen Wren Hospitality · Remote · full time

Lumen Wren Hospitality operates hotels and event venues around Phoenix. We are hiring an IT Support Specialist to take on network troubleshooting. Promotion from within is common. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with food costs. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Phoenix. • We reply to every applicant.

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