IT Support Specialist - network troubleshooting (remote)

Greenridge Forge Civic Services works with county and city offices around Reno, and we need an IT Support Specialist to lead our network troubleshooting. You would join a small organisation of about 21 people, working mostly from home. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with permits. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Reno. • We reply to every applicant.