IT Support Specialist - network troubleshooting (remote)

Rivermark Fern Telecom Group is looking for an IT Support Specialist. The job centres on network troubleshooting for outage reports, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Chicago. • We will tell you what to expect at each step of the hiring process.