IT Support Specialist - network troubleshooting (remote)

Greenridge Ventures is looking for an IT Support Specialist. The job centres on network troubleshooting for collection routes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with collection routes. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, mornings. • Remote-friendly, with a monthly team day in Fresno. • We will tell you what to expect at each step of the hiring process.