IT Support Specialist - network troubleshooting (Raleigh, NC)

Cedar Maple Community Partners Group is a nonprofit in Raleigh supporting families with food, housing and job help. We are hiring an IT Support Specialist to take on network troubleshooting. Mission matters here, and so does looking after staff. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with grant reporting. Working arrangement • Full-time, on a regular day shift. • On site in Raleigh. • We reply to every applicant.