IT Support Specialist - network troubleshooting (Providence, RI)

We are growing our team at Westbrook Cobalt Learning Group and adding an IT Support Specialist whose main responsibility will be network troubleshooting. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Providence. • We will tell you what to expect at each step of the hiring process.