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IT Support Specialist - network troubleshooting (Providence, RI)

Rivermark North Insurance · Providence, RI · full time

We are growing our team at Rivermark North Insurance and adding an IT Support Specialist whose main responsibility will be network troubleshooting. We invest in training for new adjusters. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with claims. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Providence. • Applications are reviewed on a rolling basis.

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