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IT Support Specialist - network troubleshooting (Providence, RI)

Greenridge Linden Health Partners · Providence, RI · full time

We are growing our team at Greenridge Linden Health Partners and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Clinicians and administrators work side by side. What you will do • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with clinic supplies. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Providence. • We reply to every applicant.

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