IT Support Specialist - network troubleshooting (Providence, RI)

Amberfield Sable Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for meter reading, and it would suit someone who likes steady, practical work. Our work is invisible when it goes well, and we are proud of that. What you will do • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with meter reading. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Providence. • We reply to every applicant.