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IT Support Specialist - network troubleshooting (Pittsburgh, PA)

Lumen Granite Water Authority · Pittsburgh, PA · part time

Lumen Granite Water Authority is looking for an IT Support Specialist. The job centres on network troubleshooting for capital projects, and it would suit someone who likes steady, practical work. You would join a large organisation of about 816 people based in Pittsburgh. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with capital projects. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Pittsburgh. • We reply to every applicant.

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