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IT Support Specialist - network troubleshooting (Pittsburgh, PA)

Fernwood Yarrow Telecom · Pittsburgh, PA · full time

Fernwood Yarrow Telecom is looking for an IT Support Specialist. The job centres on network troubleshooting for field visits, and it would suit someone who likes steady, practical work. We keep people connected and take outages personally. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with field visits. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.

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