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IT Support Specialist - network troubleshooting (Phoenix, AZ)

Amberfield Ivory Inspection Services Holdings · Phoenix, AZ · full time

We are growing our team at Amberfield Ivory Inspection Services Holdings and adding an IT Support Specialist whose main responsibility will be network troubleshooting. Technicians travel and report carefully. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client sites. Working arrangement • Full-time, Monday to Friday. • On site in Phoenix. • We will tell you what to expect at each step of the hiring process.

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